Should you not be completely satisfied for any reason, you are welcome to return items for a refund or exchange. Please note that all returns must be confirmed in writing or by phone within 7 days of receiving the goods.
The cost of returning the item to us is your responsibility unless the item is faulty.
You can return the goods within 7 days of delivery for a full refund/exchange. We would advise you to send return items by a registered/insured shipping method, as we cannot be held responsible for losses while in transit. Items must be returned unused in original packaging.
If goods are defective in any way please return them immediately and we will either deliver a new item to you or offer a full refund. Any breakages or damages must be reported to us within 24 hours of delivery. Please also retain original packaging for any items damaged in transit as the delivery service will normally inspect damaged shipments.
A refund for the price of goods (less shipping costs) will be issued withing the 7 days from when the item was returned. If the initial order value qualified for free shipping and the returned item reduces the order value below the free shipping limit then a refund less the cost of shipping will be issued.
